The Book

Clients are friendly monsters. But even friendly monsters have teeth.

Have you ever said things you regret to your spouse, or snapped at your kids because you were frustrated with a problem client? A single bad client can wreak emotional havoc on the rest of your life.

As business owners, we need to build fences around these friendly monsters or we will allow them to run free and trample the rest of our world. We’ll waste time, money and (most importantly) emotional capital dealing with the damage that these friendly monsters will cause.

The Friendly Monsters

This book is presented in two parts. The first part is fiction, a series of four stories about relatable WordPress freelancers who encounter “Friendly Monsters,” problem clients that are causing trouble in their lives and businesses. Chances are, you’ll see yourself in one of these characters or situations. You'll meet...

• The Question Mark
• The Invisible Man
• The Boundary Buster
• The Drama Queen

The Four Fences

The second part explains the essential systems and structures that must be present in your business in order to keep problem clients contained:

• Clarity
• Commitments
• Communication
• Documentation